FAQs

By joining our community you are automatically eligible to participate in our surveys. If you have still not joined, please register and make your opinions heard.

You will earn SurveyOptimus points for registering in our community, completing your profile questions, participating in polls and completing surveys. Each point you earn is accumulated and is redeemable after you reach 2500 points in your account. 2500 points has a value of ₹500 you can redeem in the form of vouchers or cash in the form of PayPal.

SurveyOptimus Panel will send you e-mail invitations to participate in surveys, notifications to complete profile, and notices about your membership.

To get started you will need to fill out a short signup form on the homepage of our website and click "submit". Then, check your email and confirm that you have subscribed to surveyoptimus.com by clicking on the link provided in the email that we will send you. It's very simple.

We will always respect your decision to leave the community or comeback at your discretion. You can opt-out or deactivate your Account any time you like by just clicking the delete account option in your Dashboard page. Unfortunately, you will loose all the points and any other profile information immediately as we do not keep any information once you deactivate your account. So, if you wish to come back to the community, then you will need to re-register and build your profile again.

1. Login to your account.

2. GOTO "My Account".

3. Click on "Manage Account".

4. Check the checkbox under "Deactivate Account".

5. Click "Submit".

You may unsubscribe from SurveyOptimus Panel at any time. Log in to your panel account and simply follow the steps to unsubscribe and we will stop sending you any future e-mails immediately.

1. Login to your account.

2. GOTO "My Account".

3. Click on "Manage Account".

4. Click on unsubscribe button under "Email Opt Out".

5. Share your feedback.

6. Click "Yes, Unsubscribe" button.

In activity of 90 days or more will result in account and points change to an inactive status. Along the way SurveyOptimus will send reminder email messages at the 30 day and 60 day period. The email message will alert you that inactivity within your account and inactivity on survey starts will deactivate your membership when inactivity reaches 90 days. SurveyOptimus will also send a final reminder email 1 week before the 90 day inactivity period is achieved. Prior to the 90 day period you can reactivate your account and points by sending us an email at support@surveyoptimus.com and allow up to 7 days for us to reactive your points. At the 90 day period 2 things will occur. Your total earned points will be forfeit and your account will be disabled but not deleted. All disabled accounts will have the opportunity to reactive account by sending us an email at support@surveyoptimus.com and allow up to 7 days for us to reactivate your membership status with us.

Survey closed means that one of the following has occurred:

1. The survey has been completed. Normally surveys are active for 2-7 days. The desired number of answers has been collected for this survey. Some surveys automatically close due to inactivity, typically after 10-15 minutes.

2. Quota full also means that the survey is full of respondents within the targeted range. This can be either before the start of a survey, which is normally indicated as closed, or sometimes in the early stages of a survey where certain criteria within the survey becomes filled.

3. This normally varies depending on the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For surveys where you get "Quota Full"? incentives are not rewarded as the information shared by you is not used and is not counted as fully completed.

Quota full also means that the survey is full of respondents within the targeted range. This can be either before the start of a survey, which is normally indicated as closed, or sometimes in the early stages of a survey where certain criteria within the survey becomes filled.

This normally varies depending on the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For surveys where you get "Quota Full" incentives are not rewarded as the information shared by you is not used and is not counted as fully completed.

Surveys are sent automatically to you when your profile matches the requirements of the survey. However, there will be times when the survey is full or you are screened out and instead of terminating you from the survey the panel system automatically looks for other surveys that match your profile. So, you get an opportunity to participate in another survey.

An error can occur on a survey for a couple of reasons.

1. If cookies are not enabled the survey will not recognize you as the respondent when you reach the end page of the survey and you will receive timed out. Please make sure that you have your cookies enabled.

2. When a survey is left open for an extended period of time the browser session expires and you will be timed out from the survey. In this case it is not possible to start the survey again or for a new link to be

Surveys are sent automatically when your profile matches the requirements of the survey. So, we recommend that you answer ALL profile questions and keep your profile information updated. An updated profile it easier for the system to match your profile to surveys that suit you based on your personal data, shopping activity and your interest.

On our part we always attempt to find the right survey for you. However, there may be times that you are asked the same question more than once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey's criteria). Although it might seem like an inconvenience or an error that you are asked the same question more than once. This is a quality assurance process to help us do two things

A screen out occurs when you are outside the target group for a given survey. Rather than consuming your time on answers that cannot be used the survey finishes early (normally within the first few questions). This can happen from time to time even if you have originally been selected to take part as some surveys require specific information. Surveys where you receive "screen out" do not count as fully completed and incentives are not rewarded as the information is not used.

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define "bad"? or "untruthful"? responses.

Every survey finished has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Sometimes, Clients will put questions in the survey multiple times or require you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

At times clients will have a section within a survey that requests panelists to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

Survey closed means that one of the following has occurred:

(USA) If the amount of incentives provided does not exceed $600 in a calendar year, then no 1099 is needed and nothing about the individual recipient needs to be reported to the federal or a state government nor does a SS# need to be gathered.

NO!! You should never give away your log in details. Not to SurveyOptimus or to anyone else. We don't need your password or username. We will use other information to find you in our system when you contact us.

Sometimes you may receive an email falsely claiming to be from PayPal or another known entity. This is called "phishing" because the sender is "fishing" for your personal data. The goal is to trick you into clicking through to a fake or "spoof" website, or into calling a bogus customer service number where they can collect and steal your sensitive personal or financial information. If you have responded to a phishing email and provided any personal information, or if you think someone has used your account without permission, you should immediately change your password and security questions.

You should also report it to PayPal immediately and they will help protect you as much as possible.

No, we will only send survey invitations to you.

Joining our community requires sharing personal information that we use to build out your profile. The more information we collect you will increase your opportunity to receive more surveys and your survey qualification rate could increase. Examples of information we collect:

1.Basic info (Name, email, mobile phone #, address, etc)

2.Household (Household income, # of kids and adults in household, etc)

3. Finance (Investments, credits cards types, etc)

4.Technology (Mobile devices, tech devices you use and have in household)

Protecting your privacy is of the utmost importance to us. Any information that you provide is kept strictly confidential. SurveyOptimus aggregates your responses to the online surveys with those of other SurveyOptimus community members so your individual responses are not identifiable.

Depending on your profile (i.e. your gender, your location, etc) and the needs of our clients, normaly you can expect from 1 to 5 surveys per month.

This service offered to you by SurveyOptimus is completely free of charge. We will never ask you for any money in any way. No catch.

The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how frequently you would like to participate. We aim to match the number of surveys with your interest in completing surveys.

We encourage you to invite as many friends to join. In fact, we made it easy for you to do this.

1. From your account you can select "My Referral" button in the Dashboard

2. Share your personal referral link with your friends

3. You will receive a referral bonus reward if your referral joins and completes a survey with us

Shortly after you have submitted your information through our signup form, you will be sent your first paid survey. The survey will be sent to the e-mail address that you have provided on the signup form. So, you are eligible from the very moment you sign-up to receive paid-surveys. In general however, you should receive your first survey within two or three weeks, depending on the completeness of your profile information and the current requirements of the organizations.

The surveys from SurveyOptimus are incentivize in reward points which are redeemable against various vouchers (e-vouchers) or through Paypal (for 10000 points & above). The points earned for completing a survey generally depends on factors such as the length of survey and complexity of the survey.

You will earn reward points by SurveyOptimus to your panel account, redeemable in form of vouchers (e-vouchers) or PayPal. Just redeem your points (after you reach 2500 points and 10000 for PayPal) and we will process your reward selection for you.

No, surveys earn you reward points only.

To make a disbursement you first need to choose a pay-out method.

1. Login to your account.

2. Click on "My Rewards".

3. Choose the payment option that you wish to use from the list given.

4. In the bottom of the Voucher click on "points" that you wish to use.

5. Click "Update".

If you do not already have a PayPal account please go to https://www.paypal.com and open an account. It is important that your Paypal account has the same email address as the email address you receive surveys to. If you already have a Paypal account you can add the email address you receive surveys to in your PayPal account.

1. Login to your survey panel account.

2. Click on "My Rewards"?.

3. Once you have reached the redeemable amount click on the "update" button and your money will be transferred to your online account at PayPal.

4. Please make sure that you login to your PayPal account and accept the transfer.

This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as "FAILED". Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place.

No. We use Pay Pal because they are efficient systems, widely used and respected. It allows us to keep administration costs lower, and to pay our panelists quickly and easily.

To change your email address please send an email to support (support@surveyoptimus.com). Share your old email address that you currently receive surveys to and the new email address that you would like your surveys sent to. For security reasons add your postcode and year of birth. Once these are received your email address will be updated.

If you have forgotten your Username or Password please follow the steps below.

1. Click on the link:

2. Click on the link "Forgot Password?".

3. Enter your email address that you receive the surveys to.

4. Click on the "Submit" button

5. A new Password will be sent to your registered email address.

If you get a message that you are using an invalid email address, check that your Browser accept Cookies (Including third party Cookies). You can also try to use another Browser to see if this helps.

Make sure that:

. There isn't a typo in your username or password.

. You've entered your full email address. For example, "username@gmail.com" instead of "username@gmail."

. Caps lock is turned off.

. Your keyboard is in the right language.

. Refresh your browser and try signing in again.

If you're still getting an error message, here are some possible solutions. Try each one, then try signing in.

1. Open a new browser window.

2. Clear your browser's cache and cookies.

Cookies, are files created by websites you've visited, and your browser's cache, which helps pages load faster, make it easier for you to browse the web.

Clearing your browser's cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

On Google Chrome

1. On your computer, open Chrome.

2 . On your browser toolbar, click More More Tools Clear Browsing Data .

3 . In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files .

4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.

5. Click Clear browsing data .

On other browsers

Review and follow the instructions provided by your browser:

. Windows Internet Explorer

. Mozilla Firefox

. Apple Safari

. Opera

If web pages aren't displaying correctly, you can try using your browser's incognito or "private browsing" mode to see if the problem is caused by something other than cache or cookies. Change your browser's privacy settings.

If you're having problems getting into your account, try changing your privacy settings.

If you have your browser's privacy settings set to "High," add www.MROptimus.com and www.surveyoptimus.com to your browser's list of allowed sites.

Learn how to check or change your browser's privacy settings:

. Chrome

. Firefox

. Internet Explorer

. Change your privacy settings

. If you use a firewall, proxy, or anti-virus program to increase your computer's security, temporarily turn off the program and try signing into SurveyOptimus.

. If that fixes the problem, the security program might have been stopping you from using SurveyOptimus. Contact the program's support center and ask how to use their program without blocking SurveyOptimus Access.

Please check the following settings on your computer:

. Ensure cookies are enabled

. Ensure ISP settings are not blocking access to surveyoptimus.com

. Ensure your browser does not block access to surveyoptimus.com

. Ensure that your anti-virus and firewall settings accept our website

. Ensure that you add the surveyoptimus.com web site as a Trusted Site on your internet browser

. Passwords are case sensitive and check that your Caps Lock is switched off

n order to answer surveys, your computer must accept cookies.

To enable cookies in Internet Explorer 7 or 8:

. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

. Double-click the Internet Options icon.

. Select the Privacy tab.

. Click Advanced.

. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.

. Select the "Accept" or "Prompt" option under "First-party Cookies."

. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

. In the Internet Options window, click OK to exit.

To enable cookies in Internet Explorer 6:

. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

. Click Advanced.

. Select "Override Automatic Cookie Handling."

. Select the "Accept" or "Prompt" option under "First-party Cookies."

. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

. In the Internet Options window, click OK to exit.

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used for an origin website to send state information to a user's browser and for the browser to return the state information to the origin site. The state information can be used for authentication, identification of a user session, user's preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the user's computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used by spyware to track user's browsing activities-a major privacy concern that prompted European and US law makers to take action. Cookie data can also be illicitly disclosed by hackers to gain access to a victim's web account.

More information about cookies here: http://en.wikipedia.org/wiki/HTTP_cookie